Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@krmarkets.com or +1 (877) 492-7636. Returns are sent to: 2343 Country Village Ct, Maryland Heights, MO 63043, United States.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as custom or personalized products. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may take some time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@krmarkets.com.